AI Commerce Operating System
Shopmata connects AI agents to your inventory, marketplaces, POS, and customer conversations — so the AI can actually sell, negotiate, and assist. Powered by a real-time commerce knowledge graph.
AI is only as good as the commerce intelligence behind it.
The Problem
POS, inventory, eBay, Shopify, customer support, payment terminals, fulfillment — every retailer runs on a stack of disconnected systems. AI bolted onto any one of them ends up guessing: hallucinating products, missing stock, and inventing answers it can't back up.
Shopmata is what those disconnected systems should have been from the start — one platform where the AI knows.
The Intelligence Layer
Shopmata maintains a live commerce knowledge graph that connects products, inventory, variants, materials, pricing, customer interactions, and marketplaces — giving AI the context it needs to sell intelligently.
See It Work
Four real moments where Shopmata AI replaces a human task — across the website, the marketplace, the sell-to-us inbox, and the store floor.
↑ Real inventory query. Real GIA cert. Real price. No hallucination.
↑ Knows the cost. Knows the floor. Knows the recent offers. Negotiates accordingly.
↑ Identifies the reference. Pulls comps. Asks the right next question.
↑ Live inventory across locations, in conversational form.
The Backbone
Every conversation the AI handles is grounded in a full retail platform — POS, inventory, payments, repairs, fulfillment. The infrastructure isn't an afterthought. It's why the AI works at all.
In-store checkout with Square + Dejavoo terminals, split payments, store credit, and trade-ins.
Variants, locations, warehouses, cycle counts, aging — every SKU the AI references is grounded here.
Full order lifecycle, fulfillment, returns, exchanges — across every channel the AI sells through.
Card present, online, BNPL (Affirm, Klarna, Bread Pay), Stripe orchestration — one source of payment truth.
Tickets, status, vendor handoff. The AI knows when a customer's repair is ready and can text them.
Vendor terms, due dates, returns. Built for resale, luxury, and bridal retailers from day one.
One catalog across many stores. "We have it at Bryn Mawr" is a real answer because the data is real.
Jewelers Mutual + BriteCo quotes at cart-add. BNPL on every channel. The AI can offer them in conversation.
AI Marketplace Operators
Marketplace messaging is the largest unsolved labor cost in resale and luxury commerce. Shopmata AI runs your eBay, Etsy, Amazon, and Shopify conversations the way an experienced associate would — only it's online at 3am, doesn't forget, and never breaks character.
Product Q&A, shipping questions, return policy. The AI answers from your real product data — no canned responses.
The AI knows your cost, your recent comps, and your margin rules — and counters offers accordingly. Never below your floor; never lazy at the top.
Same inventory, same brand voice, replied to in minutes — across eBay, Etsy, Amazon, Shopify, and the storefront chat.
One catalog, one stock pool. List once, sell anywhere, never oversell. The AI participates because everything underneath actually works.
Same catalog, same AI, every channel.
Vertical Specializations
The platform is universal; the playbooks are vertical. Shopmata ships with workflows built specifically for high-consideration, high-margin retail — where AI either knows what it's talking about or it doesn't get used.
GIA-aware product knowledge, repairs, custom work, memo, layaway. Built around the way jewelers actually work.
Comp-driven pricing, marketplace negotiation, authentication notes, condition grading. eBay + Etsy + Shopify in sync.
Buy-in workflow, loan terms, redemption tracking. The AI handles intake quotes around the clock.
Vendor splits, due dates, settlement reports. Built for stores running other people's inventory.
Grade-aware product data, per-item pricing, marketplace listing automation. The AI talks to collectors fluently.
Start with what you need. Add more as you grow.
Need custom integrations, dedicated support, or a solution tailored to your business? We work with larger companies on custom implementations.
All plans include a 30-day free trial. Bundle AI + Inventory for 20% off.
Sells. Responds. Recommends. Negotiates. Assists customers. Understands inventory. Knows the difference between a 2ct oval and a 2ct round.
Have questions or want a demo? We'd love to hear from you.