The Platform
Shopmata is conversational commerce infrastructure — AI agents connected to inventory, marketplaces, POS, payments, and customer conversations. One platform. One data layer. One AI that actually knows your business.
What Shopmata Is
Most "AI commerce" tools are chatbots bolted onto a CMS. Shopmata is the inverse: a full retail platform — inventory, POS, marketplaces, payments, fulfillment — designed from the ground up to be operated by AI agents, not just humans.
Every node in the system speaks the same language. Every action the AI takes is grounded in real data. There's no glue layer between the AI and the operations — they're the same system.
A live commerce knowledge graph that connects every entity in your store.
POS, inventory, payments, fulfillment, repairs, consignment — all first-class.
Agents that sell, negotiate, support, and assist — across every surface.
AI-Connected Operations
The AI doesn't just answer questions. It checks live stock, holds items, drafts orders, issues refunds, schedules repairs, sends quotes, attaches GIA certs, applies discounts, and routes humans in when it should. Because every operation is a first-class capability — not a third-party integration — the AI can do, not just respond.
Unified Data Layer
Products, variants, gemstones, metals, collections, certifications, inventory, customers, orders, payments, repairs, listings, conversations — all live in one connected graph. The AI traverses it the way an experienced associate traverses their floor.
Read the Knowledge Graph deep dive →Omnichannel Architecture
One catalog drives your website, every marketplace, every POS register, every store location. Stock is shared. Pricing is rule-driven. Listings are AI-drafted from your template data. The AI sells the same way no matter where the buyer is.
Shopify, WooCommerce, or hosted by us.
eBay, Etsy, Amazon, Walmart.
POS, terminals, in-store AI assistant.
Clienteling, follow-ups, marketplace DMs.
Commerce Workflows
Generic SaaS hides the messy stuff. Shopmata makes the messy stuff first-class — because the messy stuff is where actual revenue lives.
AI intake, photo capture, comp-driven quotes, signed receipts, automatic credit application at checkout.
Ticket lifecycle, vendor handoff, status pings, customer pickup notification, integrated with the POS.
Vendor terms, due dates, splits, settlement reports — for stores running other people's inventory.
Scheduled payment plans, partial fulfillment, cash-out tracking, all first-class — not a hack on top of orders.
Jewelers Mutual, BriteCo, Affirm, Klarna, Bread Pay — quoted at cart-add and offered by the AI in conversation.
Physical audits with scan-and-go reconciliation. Inventory aging buckets so dead stock is visible, not buried.
AI Orchestration
The Shopmata AI isn't a single LLM call wrapped around a search box. It's a multi-agent orchestration layer: a sales agent, a marketplace agent, a customer-service agent, and a clienteling agent, each specialized, each reading from the shared knowledge graph, each handing off to humans on rules you define.
Routing rules
APIs & Integrations
REST + webhook APIs for everything. Native integrations for the marketplaces, terminals, accounting, marketing, and identity systems most retailers already run on.
Plus webhooks for everything, and a public REST API for what's not built in.
A 15-minute demo on your real catalog beats any deck. Pick a time and we'll wire it up.