Customers want to sell you their gold, watches, jewelry, or collectibles. The Recommerce Inbox handles the conversation 24/7 — qualifies items, gives honest ballpark quotes, captures every lead, and routes them straight to your existing CRM or inbox.
30-day free trial. No credit card required.
Every inquiry follows the same arc — but the AI adapts to your policy, your prices, and your workflow.
"I have a 14k gold chain, about 25 grams, want to sell."
Asks for weight, photos, hallmarks. Looks up live spot price. Applies your buyback %. Gives an honest ballpark.
Closes in chat for routine items, hands off to your form for high-value, escalates to a human for edge cases.
You set the rules. The AI picks the right outcome based on item value, your policy, and customer signals.
For routine items below your threshold. AI gives a final quote, customer accepts, drop-off or mail-in is scheduled — all in conversation.
For higher-value items that need legal disclosures, gov ID, or your existing intake. AI hands off with context pre-filled — never a cold form.
For edge cases — unusual items, low confidence, customer wants a person. Conversation parks, your team picks it up with full history.
Not a generic chatbot. A configurable buy desk that respects your policy, your CRM, and your workflow.
Write what you buy, what you don't, condition floor, minimum value. The AI treats it as authoritative — won't quote on items you'd never want.
Brand exclude lists, category exclusions, condition floors. Decline immediately rather than waste a quote on plated jewelry or counterfeit-prone brands.
Value-band thresholds: items under $X close in chat, between $X and $Y go to your form, above $Y escalate. Set it once, the AI honors it.
Customer uploads photos — AI reads brand, model, hallmarks, condition signals, certificate numbers. Feeds straight into the quote.
Live spot prices, weight × purity × your buyback %. Separate rates for scrap vs recognized bullion (coins, .999 bars). Quotes you'd actually honor.
Every conversation that captures contact info becomes a Lead in your inbox — alongside mail-in and in-store leads. One place to triage everything.
Push every buy request to HubSpot, Pipedrive, Salesforce, Zapier, or any webhook. Status changes flow back when your CRM moves the deal.
External systems can update Lead status via REST API. Use Shopmata as the buy desk; keep your existing CRM as the system of record.
AI always frames offers as "estimates" and never finalizes a price in chat. Protects you from over-promising; protects the customer from being misled.
Paste your website URL — we read your existing pages and auto-fill your buying policy, brand voice, and detected sell-to-us page. You review what we got right, edit what we didn't, and ship.
Push leads anywhere. Pull status updates back. No lock-in.
Don't see your CRM? Use the merchant API or the generic webhook destination — works with anything.
If you have a "sell to us" or "we buy" program, this replaces phone tag with always-on conversation.
No. The AI uses your live spot prices, your buyback percentages, and your max-discount rules. It frames every number as a ballpark estimate and never finalizes an offer in chat. You can also set a high-value review threshold to flag big quotes for human review.
No. We're widget-only. You keep your existing form on your existing site. The AI hands off customers to your URL with item context — never replaces your own intake.
Yes. Push every buy request to HubSpot/Pipedrive/Salesforce/Zapier as soon as it's captured. When you move the deal in your CRM, hit our merchant API to keep the Shopmata inbox in sync — or just ignore the inbox entirely and run from your CRM.
For high-value, regulated, or unusual items, the AI escalates to a human or hands off to your form — whatever your routing matrix says. Edge cases never go through the automated path.
Toggle the "requires government-issued ID" flag in Buy Desk settings. The AI will route any qualifying conversation to your form (which already collects ID) rather than try to handle it in chat. Compliance stays on your side; we just route correctly.
For shops just adding buy chat
For active buying operations
For high-volume buy desks
All plans include a 30-day free trial. No credit card required. Cancel anytime.
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Your buy desk doesn't sleep. Your AI shouldn't either.
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